Boutique100 operates as subsidiary of Ya Grand Ltd, a Limited Company registered in the Republic of Ireland, Under the Registration of Business Names Act, 1963. Limited Company Number 683600. We are a platform dedicated to providing Quality Pre-Owned Luxury designer clothing and Vintage Furniture offered through our network of selected Boutiques. We are a start-up company launching Nov 2019. We strive to offer the best in quality and customer service, our other ambition being that Boutique100 is a fun, flexible environment to work in. We have a stance on ethical shopping and clothing hence focusing on pre-owned quality while also choosing not to stock animal fur or exotic animal skin products.
Boutique100 is a coming together of the best premium Vintage and pre Owned Designer fashion and Vintage furniture through a single platform. When placing an order on Boutique100, items are offered by one of our partner Boutiques registered on our platform. Once you click "Place Order" for the item(s) you want, Boutique100 places an order for you directly through the retailer offering the product. You do not have to manage accounts from multiple retailers. Once you enter your payment and shipping details, you payment will be process securely through our payment providers Stripe or Paypal. Payment is taken at the point of dispatch of the item and the transaction will show on your credit card will as Boutique100. If you have any questions, please contact us at hello@boutique100.com. We will respond ASAP.
Boutique100 is a global platform, with boutiques located in countries across Europe, America, Austraia and elsewhere. Each Boutique registered on Boutique100 will decide per item what the delivery options are at the time of publishing. This will range from standard or express delivery within the country of publishing or international delivery. The cost of delivery option is defined by the selling boutique and at the time of checkout will be per item.
An Item can be cancelled up until the point it has been dispatched by the Boutique, after which point you will not have the option in My Account section of Boutique100. The Steps to Cancel are as follows :
You will be refunded individually for each item Cancelled.
- Login into your account on boutique100.com
- In the My Account section go to My Orders
- Select the item you wish to cancel & from the resulting screen choose the reason for cancellation and click on the cancel button
- To cancel any further items on an order please follow steps 2 & 3. To Cancel an order each item on an order must be cancelled individually
You will be refunded individually for each item Cancelled.
You can only return an item if the Boutique has a return policy. Return windows are calculated form the date of dispatch. In the case of Returns being accepted by a Boutique it must be done so within the allowed time i.e. 14 days or 30 days (bsed on the Boutique policy). As soon as the specific Boutique confirms that the return has been accepted, you will be issued a refund. Refunds typically process back to you the customer within 10 business days and will be issued to the same account the purchase was made from. Original delivery charges will not be refunded unless you received a wrong item or a faulty item, in which case please contact the specific Boutique from which you purchased the item to confirm.
Here are the instructions for returning an item:
Here are the instructions for returning an item:
- From the My Account expand My Orders and navigate to the item you wish to return. Click on the select the Return this Item button.
- This will take to the Return page where you can select the reason for return and click the Return Item button.
- Pack the item securely in the original package, if possible. Enclose the returns form printed in the previous step (minus the label). We may not be able to process a return without a returns form.
- Attach the return label to the package
- All return shipping charges must be prepaid. For your protection, we recommend that you use our preferred courier parceldirect.ie as a traceable insured item.
- o We are not responsible for items damaged or lost in the return transit.
Becoming a partner and selling on www.boutique100.com/signup will ensure you and your brand receive the exposure you deserve. With access to our ever growing audience and featuring in our magazine content.
Your boutique does not necessarily need to be a bricks and mortar establishment. You do however need to ensure platform standards are adhered too which, nothing to onerous, just the basics of meeting our high standards for on time delivery and an unwavering guarantee of 100% authenticity. For more details our Terms & Conditions.
To Create you own Boutique on our platform is very easy. Follow the three easy steps :
You can see the status and information on your Boutique, such as earnings, number of open orders etc. by navigating to My Account / My Boutiques and selecting your boutique.
Note : As a Users you have an option to create one or many Boutiques.
- Signup as a user on Boutique100 through the signup option - www.Boutique100.com/signup
- Create your Boutique by selecting the SELL option form the main menu
- Once we receive your request we will call you to confirm details and enable you for selling on Boutique100.
You can see the status and information on your Boutique, such as earnings, number of open orders etc. by navigating to My Account / My Boutiques and selecting your boutique.
Note : As a Users you have an option to create one or many Boutiques.
A summary of your boutiques sales and earnings can be viewed through the Boutique Overview, accessible through My Account / My boutiques then selecting the named boutique. We feel our commission charges are the best you will find for the platform we offer, which are detailed in the table below. The fees apply to all items, furniture, jewellery and clothing. Included in our commission is the 3% Credit / Debit card Payment charge (Stripe & Paypal). We Boutique100 will weekly, credit your earnings from sales to the Bank account associated with your boutique. In the event of a return Boutique100 will reimburse you the commission charged at the time of the sale.
| Item Price (€, $, £, CHF) | Commission (%) |
|---|---|
| Up to and including 100 | 10 |
| More then 100, up to and including 500 | 7 |
| More than 500, up to and including 1000 | 6 |
| More than 1000 | 5 |
A customer may choose to return an item either through the My Account section of Boutique100 or otherwise by sending the return directly to you the Boutiuque (see note below). If it is the former then you will receive an email notifying you of the return. Once you physically receive the items follow the below steps :
From the My Boutique Page found at My Account -> My Boutiques -> Select the Boutique Your Boutique -> Boutique Orders -> Select the item which was returned
From the dropdown menu select the status Return Accepted or Return Rejected. Click on the Update button.
Return Accepted
Once a return is accepted you will be presented with a button Refund with the amount to be refunded. On clicking this he customer will be refunded immediately
In the event of the Return Accepted it is possible to republish this item on Boutique100 by navigating to the Listed Products section of the My boutique Page and updating the status of the item form "Sold" to "Published" and clicking the update button.
Return Rejected
Return Rejected In the event of Return Rejecting it is necessary to contact the customer directly through email or phone to open a communication channel. Currently we only offer a service for fully refunding an item. In the event of a partial refund please contact us at hello@boutique100.com to arrange. In the event of a dispute, where you as the boutique owner cannot agree with the customer Boutique100 can mediate, contact us on hello@boutique100.com
*Note In the above it is possible that the Customer returns the stock directly without returning through Boutique100, in this case you the boutique should firstly update the status on the item from Dispatched -> Returned, then subsequently follow the steps above to process the Return.
What are my payment options ?
We accept and process payments securely through our payment providers paypal and stripe. We accept all major credit cards Visa, Visa Debit, Mastercard, American Express as well as paypal.
When is the payment taken from my account ? At Checkout, when you select the "Place Order" we will validate the funds in your account but you will not be charged until your order is dispatched. Your purchase will show on your bank statement as Boutique100.
What countries do you deliver to ?
We are an international business, with Boutiques located in several geoloctions. We allow Boutiques to define the shipping policy on each item published. This ranges from domestic, domestic express and international delivery. The cost of delivery is specified by the selling Boutique.
Why do I pay for shipping ?
In order to allow our network of Boutiques to offer the most competitive prices we separate the shipping cost form the price of the item itself. Some retails may offer free shipping with the cost absorbed into the price of the item. In order to be transparent and to maximize the possible discount on items we decided to separate the two.
Can I can cancel my item ?
Yes you can cancel an item up until the point of dispatch. To cancel an item see section Buying → Cancel Items above. If the item has already been dispatched you will need to return the item which will be processed as a return rather than a cancelation.
Can I cancel an entire order ?
To cancel an entire order you will need to cancel each item on an order individually by following the steps outline in section - Buying / Cancel Items above.
Can I return my item ?
It is very important before purchase that you confirm the returns policy of the Boutique you are buying from as some Boutiques do not accept returns. For Boutiques that do accept returns see section Buying → Returning Items above.
Why do I need to pay for Returns ?
Similar to Delivery costs at Boutique100 we feel in order to offer the most competitive prices, the cost of returns are not factored into the pricing of the items itself. This allows us to offer items at the maximum discount possible. These competitive discounts we feel outweigh the possibility of cost of return for you the customer.
Will I know if my return is received ?.
At the point of receipt the boutique will update the update the status of the returned item to "Return Accepted" or "Return Rejected". In the case of the return accepted you will have been refunded at the time of the return being accepted. You can view the status of the item in the My Orders section of My Account.
My return has been rejected, what can I do ?
In the event of you receiving notification that a return has been rejected, the Boutique you purchased from will be in contact to explain the reason for rejection.
We accept and process payments securely through our payment providers paypal and stripe. We accept all major credit cards Visa, Visa Debit, Mastercard, American Express as well as paypal.
When is the payment taken from my account ? At Checkout, when you select the "Place Order" we will validate the funds in your account but you will not be charged until your order is dispatched. Your purchase will show on your bank statement as Boutique100.
What countries do you deliver to ?
We are an international business, with Boutiques located in several geoloctions. We allow Boutiques to define the shipping policy on each item published. This ranges from domestic, domestic express and international delivery. The cost of delivery is specified by the selling Boutique.
Why do I pay for shipping ?
In order to allow our network of Boutiques to offer the most competitive prices we separate the shipping cost form the price of the item itself. Some retails may offer free shipping with the cost absorbed into the price of the item. In order to be transparent and to maximize the possible discount on items we decided to separate the two.
Can I can cancel my item ?
Yes you can cancel an item up until the point of dispatch. To cancel an item see section Buying → Cancel Items above. If the item has already been dispatched you will need to return the item which will be processed as a return rather than a cancelation.
Can I cancel an entire order ?
To cancel an entire order you will need to cancel each item on an order individually by following the steps outline in section - Buying / Cancel Items above.
Can I return my item ?
It is very important before purchase that you confirm the returns policy of the Boutique you are buying from as some Boutiques do not accept returns. For Boutiques that do accept returns see section Buying → Returning Items above.
Why do I need to pay for Returns ?
Similar to Delivery costs at Boutique100 we feel in order to offer the most competitive prices, the cost of returns are not factored into the pricing of the items itself. This allows us to offer items at the maximum discount possible. These competitive discounts we feel outweigh the possibility of cost of return for you the customer.
Will I know if my return is received ?.
At the point of receipt the boutique will update the update the status of the returned item to "Return Accepted" or "Return Rejected". In the case of the return accepted you will have been refunded at the time of the return being accepted. You can view the status of the item in the My Orders section of My Account.
My return has been rejected, what can I do ?
In the event of you receiving notification that a return has been rejected, the Boutique you purchased from will be in contact to explain the reason for rejection.
Does my Boutique need to be a physical store ?
No, as long as you are willing to accept and fulfil our terms and conditions you can create one or more Boutiques on Boutique100. For a full list of our Terms and conditions see section Terms & Conditions.
How do I create my own Boutique ?
The steps are straightforward. You create a user account, then a Boutique under your user account, you can request to create any number of boutiques under your account.
How do I list an item for selling ?
Listing an item is simple, through the sell option you detail the item you wish to sell. As much detail as possible on the product detail and history is recommended. Information such as the history of the item and clear professional images ensure that the items receives the best exposure for selling.
How long will it take my listing to be published ?
Once you create a product through the Sell option it is immediately published on Boutique100 for sale.
Can I edit my listing ?
Yes, all details of an item may be edited including images and pricing. If the price of an item is lower than the previous price, the PDP highlights the price reduction.
How do I deliver an item to the customer ?
Delivery is managed by you the boutique, we require items to be tracked. Once you have dispatched an item we require you to update the status of the item to Dispatched on the Boutique Orders section of the Boutique Overview. This generates an email to the customer letting her know that her item is on it's way.
When do I get paid ?
Payments for items will be processed once delivery has been completed. We make payments on monthly basis for any items that qualify for payment i.e. dispatched from your account. You will be emailed a detailed breakdown of the items and payments made to you as the Boutique owner.
How do I get paid ?
We pay you through paypal, meaning it is necessary for you to have a paypal account.
How should I price an item ?
Items should be priced on the condition and relative market value of the item. Priced competitively an item is more likely to sell quickly keeping your business moving in the right direction. In the event of an item not selling within a one month period we recommend you review the item listing and possibly lower the price of the item.
Who pays the Delivery costs ?
The customer pays the delivery costs as defined by you the Boutique when publishing the item. You the Boutique will be responsible for covering the cost of shipping the item at the time of dispatch. We at boutique100, on month end when making payments to you the Boutique will in turn reimburse you the delivery cost paid by the customer as part of your total earnings.
What are my courier options ?
The Delivery of items is the responsibility of you the selling Boutique. As part of that the choice of courier is down to you, You may choose a courier you might have worked with in the past or indeed deliver in person if more pratcical to do so.
How long will it take an item to sell ?.
The period of time it takes for your item to sell depends greatly on the quality of your listing. The more detail that is given, the more comfortable the buyer will be with purchasing the item. If your items does not sell within one month, we suggest that you review your listing and perhaps lower your prices.
What should I do if an item is returned ?.
In the event of a customer returning an item you the Boutique must follow the returns process by either accepting or rejecting this return. See section Selling, sub section Accepting Returns above.
Can I close my Boutique ?.
You can close a Boutique if you have no open orders or disputed returns on your Boutique, in order to close a Boutique please request by emailing us - hello@boutique100.com
No, as long as you are willing to accept and fulfil our terms and conditions you can create one or more Boutiques on Boutique100. For a full list of our Terms and conditions see section Terms & Conditions.
How do I create my own Boutique ?
The steps are straightforward. You create a user account, then a Boutique under your user account, you can request to create any number of boutiques under your account.
How do I list an item for selling ?
Listing an item is simple, through the sell option you detail the item you wish to sell. As much detail as possible on the product detail and history is recommended. Information such as the history of the item and clear professional images ensure that the items receives the best exposure for selling.
How long will it take my listing to be published ?
Once you create a product through the Sell option it is immediately published on Boutique100 for sale.
Can I edit my listing ?
Yes, all details of an item may be edited including images and pricing. If the price of an item is lower than the previous price, the PDP highlights the price reduction.
How do I deliver an item to the customer ?
Delivery is managed by you the boutique, we require items to be tracked. Once you have dispatched an item we require you to update the status of the item to Dispatched on the Boutique Orders section of the Boutique Overview. This generates an email to the customer letting her know that her item is on it's way.
When do I get paid ?
Payments for items will be processed once delivery has been completed. We make payments on monthly basis for any items that qualify for payment i.e. dispatched from your account. You will be emailed a detailed breakdown of the items and payments made to you as the Boutique owner.
How do I get paid ?
We pay you through paypal, meaning it is necessary for you to have a paypal account.
How should I price an item ?
Items should be priced on the condition and relative market value of the item. Priced competitively an item is more likely to sell quickly keeping your business moving in the right direction. In the event of an item not selling within a one month period we recommend you review the item listing and possibly lower the price of the item.
Who pays the Delivery costs ?
The customer pays the delivery costs as defined by you the Boutique when publishing the item. You the Boutique will be responsible for covering the cost of shipping the item at the time of dispatch. We at boutique100, on month end when making payments to you the Boutique will in turn reimburse you the delivery cost paid by the customer as part of your total earnings.
What are my courier options ?
The Delivery of items is the responsibility of you the selling Boutique. As part of that the choice of courier is down to you, You may choose a courier you might have worked with in the past or indeed deliver in person if more pratcical to do so.
How long will it take an item to sell ?.
The period of time it takes for your item to sell depends greatly on the quality of your listing. The more detail that is given, the more comfortable the buyer will be with purchasing the item. If your items does not sell within one month, we suggest that you review your listing and perhaps lower your prices.
What should I do if an item is returned ?.
In the event of a customer returning an item you the Boutique must follow the returns process by either accepting or rejecting this return. See section Selling, sub section Accepting Returns above.
Can I close my Boutique ?.
You can close a Boutique if you have no open orders or disputed returns on your Boutique, in order to close a Boutique please request by emailing us - hello@boutique100.com
INTRODUCTION AND ACCEPTANCE OF THE TERMS AND CONDITIONS
The general Terms and Conditions of Sale detailed below govern the contractual relationship between the "User" (hereafter also referred to as "You" or the "Customer"") and Boutique100 (hereafter also referred to as "We" or the "Website"), belonging to the company Boutique100, Business number 683600. Both parties accept these Conditions unreservedly. These general Conditions of Sale are the only conditions that are applicable and replace all other conditions, except in the case of express. written, prior dispensation. We maintain that, by confirming your order, you have read and do unreservedly accept our general Conditions of Sale. These Terms and Conditions of Sale are important to you and Boutique100 as they are used to protect your rights as a valued customer and our rights as a business. Changes to the Terms of Service and the Website Boutique100 is a work in progress, and as such things may change, be added or be taken away. We reserve the right to update the Website and these Terms of Service from time to time, at our discretion and without any notice. It is solely your responsibility to keep up-to-date with the latest Terms and Conditions by checking back regularly. Your continued use of the Website following the publishing of updated Terms of Service will be taken to mean that you have read and agree to the changes.
ACCESS TO THE WEBSITE
We work hard to ensure the Website is always up and available, but we can't guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for general maintenance, but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time. Parts of the Website require you to input a password to access certain features. This is to be able to give you details relevant to your order whilst still keeping them private to you. To do this, as part of our security procedures, we require you to register an account with Boutique100 by entering your email and choosing a secure password. We highly recommend that you choose a strong password that is hard for others to guess, and you log out from your account at the end of every session. There is a password reset procedure in case you forget your password. You must treat your account log-in information as confidential, not disclosing it to any third party and only using Boutique100 in person. If you think there may have been any breach of security then it is your responsibility to notify us immediately and if log-in is possible, to change your password. It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. We reserve the right to disable any user account in our sole discretion, at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms of Service. We do not guarantee that the Website or any content provided on the Website is error free. We manage your personal data according to our Privacy Policy.
PRODUCT INFORMATION
Boutique100 works with associated boutiques to ensure product information, descriptions and images are correct and in line with the actual product. Boutique100 will not be held responsible for any mistakes or omissions to any information given. The prices indicated on boutique100 are shown in the currency the item was created in. Displayed prices do not include delivery. The delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be cancelled and the payment refunded to you, even if it has been initially validated
AVAILABILITY
We will always endeavour to fulfil your order once completed and paid for. If a product should become unavailable after your order has been confirmed and paid for, we will Cancel the order, there will be no charge as we only take payment at the point of dispatch. If your order includes items that are temporarily unavailable, we will send the available products out first and will follow with the outstanding items once they are available again.
SECURE PAYMENT
Boutique100 currently offers Stripe for Debit and Credit Card payments as well as Paypal for you to pay for your order. These payment options use advanced SSL encryption to keep your transaction secure and do not cost you anything to use (Boutique100 is charged as the seller, you are not charged as the buyer) so you will not pay any extra for your order. You do not need to hold an account with these Merchants to use these methods of payments. Please refer to Stripe and or PayPal for full terms and conditions of use.
DELIVERY
Your order will be delivered to the address you indicated when your order was placed. Deliveries are managed by the Boutique your item(s) where purchased. At the time of dispatch the Boutique will provide a tracking number, updated on the order for which you will receive a confirmation email. In the event where you do not receive your package, an investigation will be conducted with the carrier through the Boutique you purchased from. This investigation may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.
RIGHT OF RETURN
At the time pf purchase please note the Return policy on the item. This policy is at the discretion of the Boutique. Where a return service is provided you must return the item within the allowed period. Your right of return starts from the moment your order is delivered. You can return the product to us within this time frame, at your own expense, with the original documentation and a completed and return form. We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. This is necessary should they lose or damage the goods. Shipping fees remain the customer's responsibility. The present right of return only applies to products that are returned in their original, complete condition. Any product that has been damaged, will not be refunded. The deadlines mentioned above are effective from the date of receipt of the order.
For reimbursements:
The Customer will be reimbursed via the same payment method as was used initially.
PRIVACY AND PROTECTION OF PERSONAL DATA
The details you give us are essential for the processing and delivery of your orders, for billing and for the establishment of warranty contracts, therefore failure to provide these details will result in the cancellation of your order. By registering on the Site, you agree to provide us with sincere and true information as it concerns you. Communicating false information is contrary to the present general Terms and Conditions. You have the permanent right to access and rectify all the information that concerns you, in accordance with European texts and national laws in place. You can at any time make a request to Boutique100 to find out what personal information we hold concerning you. You may at any time, and by request, modify this information.
Cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and in the future possibly suggest products that might interest you according to the items that you selected when you previously visited the site. Cookies do not contain any confidential information about you.
INTELLECTUAL OWNERSHIP
All the content on Boutique100 website (illustrations, texts, names, brand names, images and videos) is the property of Boutique100. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorization by Boutique100. All information, content and files are protected by International law concerning intellectual ownership and copyright. Boutique100 cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to. All fraudulent use of this content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished under the Intellectual Property Code. Boutique100 will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the site.
WAVIER AND SEVERABILITY
Any failure of Boutique100 to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and Boutique100, and governs your use of the service, superseding any prior agreements (including, but not limited to, any prior versions of the Terms of Service). If any provision of these Terms of Service is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.
FEEDBACK & COMMENTS
Any opinions left on the Website by Boutique100 customers are screened and moderated by Boutique100 . If the comments infringe on the law or are inappropriate (abusive publicity, defamation, insults, out of context commentary), Boutique100 reserves the right to refuse or modify it.
The general Terms and Conditions of Sale detailed below govern the contractual relationship between the "User" (hereafter also referred to as "You" or the "Customer"") and Boutique100 (hereafter also referred to as "We" or the "Website"), belonging to the company Boutique100, Business number 683600. Both parties accept these Conditions unreservedly. These general Conditions of Sale are the only conditions that are applicable and replace all other conditions, except in the case of express. written, prior dispensation. We maintain that, by confirming your order, you have read and do unreservedly accept our general Conditions of Sale. These Terms and Conditions of Sale are important to you and Boutique100 as they are used to protect your rights as a valued customer and our rights as a business. Changes to the Terms of Service and the Website Boutique100 is a work in progress, and as such things may change, be added or be taken away. We reserve the right to update the Website and these Terms of Service from time to time, at our discretion and without any notice. It is solely your responsibility to keep up-to-date with the latest Terms and Conditions by checking back regularly. Your continued use of the Website following the publishing of updated Terms of Service will be taken to mean that you have read and agree to the changes.
ACCESS TO THE WEBSITE
We work hard to ensure the Website is always up and available, but we can't guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for general maintenance, but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time. Parts of the Website require you to input a password to access certain features. This is to be able to give you details relevant to your order whilst still keeping them private to you. To do this, as part of our security procedures, we require you to register an account with Boutique100 by entering your email and choosing a secure password. We highly recommend that you choose a strong password that is hard for others to guess, and you log out from your account at the end of every session. There is a password reset procedure in case you forget your password. You must treat your account log-in information as confidential, not disclosing it to any third party and only using Boutique100 in person. If you think there may have been any breach of security then it is your responsibility to notify us immediately and if log-in is possible, to change your password. It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. We reserve the right to disable any user account in our sole discretion, at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms of Service. We do not guarantee that the Website or any content provided on the Website is error free. We manage your personal data according to our Privacy Policy.
PRODUCT INFORMATION
Boutique100 works with associated boutiques to ensure product information, descriptions and images are correct and in line with the actual product. Boutique100 will not be held responsible for any mistakes or omissions to any information given. The prices indicated on boutique100 are shown in the currency the item was created in. Displayed prices do not include delivery. The delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be cancelled and the payment refunded to you, even if it has been initially validated
AVAILABILITY
We will always endeavour to fulfil your order once completed and paid for. If a product should become unavailable after your order has been confirmed and paid for, we will Cancel the order, there will be no charge as we only take payment at the point of dispatch. If your order includes items that are temporarily unavailable, we will send the available products out first and will follow with the outstanding items once they are available again.
SECURE PAYMENT
Boutique100 currently offers Stripe for Debit and Credit Card payments as well as Paypal for you to pay for your order. These payment options use advanced SSL encryption to keep your transaction secure and do not cost you anything to use (Boutique100 is charged as the seller, you are not charged as the buyer) so you will not pay any extra for your order. You do not need to hold an account with these Merchants to use these methods of payments. Please refer to Stripe and or PayPal for full terms and conditions of use.
DELIVERY
Your order will be delivered to the address you indicated when your order was placed. Deliveries are managed by the Boutique your item(s) where purchased. At the time of dispatch the Boutique will provide a tracking number, updated on the order for which you will receive a confirmation email. In the event where you do not receive your package, an investigation will be conducted with the carrier through the Boutique you purchased from. This investigation may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.
RIGHT OF RETURN
At the time pf purchase please note the Return policy on the item. This policy is at the discretion of the Boutique. Where a return service is provided you must return the item within the allowed period. Your right of return starts from the moment your order is delivered. You can return the product to us within this time frame, at your own expense, with the original documentation and a completed and return form. We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. This is necessary should they lose or damage the goods. Shipping fees remain the customer's responsibility. The present right of return only applies to products that are returned in their original, complete condition. Any product that has been damaged, will not be refunded. The deadlines mentioned above are effective from the date of receipt of the order.
For reimbursements:
The Customer will be reimbursed via the same payment method as was used initially.
PRIVACY AND PROTECTION OF PERSONAL DATA
The details you give us are essential for the processing and delivery of your orders, for billing and for the establishment of warranty contracts, therefore failure to provide these details will result in the cancellation of your order. By registering on the Site, you agree to provide us with sincere and true information as it concerns you. Communicating false information is contrary to the present general Terms and Conditions. You have the permanent right to access and rectify all the information that concerns you, in accordance with European texts and national laws in place. You can at any time make a request to Boutique100 to find out what personal information we hold concerning you. You may at any time, and by request, modify this information.
Cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and in the future possibly suggest products that might interest you according to the items that you selected when you previously visited the site. Cookies do not contain any confidential information about you.
INTELLECTUAL OWNERSHIP
All the content on Boutique100 website (illustrations, texts, names, brand names, images and videos) is the property of Boutique100. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorization by Boutique100. All information, content and files are protected by International law concerning intellectual ownership and copyright. Boutique100 cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to. All fraudulent use of this content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished under the Intellectual Property Code. Boutique100 will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the site.
WAVIER AND SEVERABILITY
Any failure of Boutique100 to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and Boutique100, and governs your use of the service, superseding any prior agreements (including, but not limited to, any prior versions of the Terms of Service). If any provision of these Terms of Service is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.
FEEDBACK & COMMENTS
Any opinions left on the Website by Boutique100 customers are screened and moderated by Boutique100 . If the comments infringe on the law or are inappropriate (abusive publicity, defamation, insults, out of context commentary), Boutique100 reserves the right to refuse or modify it.
INTRODUCTION AND ACCEPTANCE OF THE TERMS AND CONDITIONS
The general Terms and Conditions of Sale detailed below govern the contractual relationship between the Boutique (hereafter also referred to as You or the Boutique) and Boutique100 (hereafter also referred to as We or the Website), belonging to the company Boutique100, Registered under the Registration of Business Names Act, 1963 Business number 683600. Both parties accept these Conditions unreservedly. These general Conditions are the only conditions that are applicable and replace all other conditions, except in the case of express. written, prior dispensation. We maintain that, by accepting these terms you have read and do unreservedly accept our terms and conditions of selling through Boutique100. These Terms and Conditions are important to you and Boutique100 as they are used to protect your rights as a valued member and our rights as a business. Changes to the Terms of Service and the Website is a work in progress, and as such things may change, be added or be taken away. We reserve the right to update the Website and these Terms of Service from time to time. Any updates to these terms and conditions will be notified to you the Boutique along with a request to accept the amended terms and conditions. In the absence of a response your continued use of Boutique100 following the publishing of updated Terms of Service will be taken to mean that you have read and agree to the changes.
REGISTRATION
When registering a Boutique on Boutique100 it is necessary to provide contact details, namely contact telephone number, mobile number and email address. We will share these contact details on the Website visibly to customers who may choose to directly contact the boutique.
STOCK
As a Boutique on Boutique100 it is your responsibility to :
1. Ensure the authenticity of the stock Only 100% authentic products are allowed on Boutique100. It is your responsibility to ensure products are authentic. Please consider when adding products to Boutique100, the brand of the item is in line with the site intention of the site, which is to stock quality pre-owned designer items or high quality vintage & antique furniture. It is your responsibility to ensure any descriptions give when selling match the actual condition of the item. True and accurate descriptions will minimize the number of returns.
2. As a Boutique you should always have at least six items published on the site. Our thinking is that you have a greater vested interested in the success of the Business with more than one or two pieces, now and then. In order for Boutique100 to run well it needs to be part of your day to day activities relating to you own Boutique. It also means a greater level of stock across the site, which as is key to our partner success. If you are not fulfilling this minimum stock requirement, we reserve the right to remove your boutique from Boutique100.
PUBLISHING
When selling items on Boutique100 it is your responsibility to ensure all details on the product are true and accurate to the quality and condition of the product. Item descriptions should be clear and detailed. Images should be high resolution and in line with the high quality presentation of the site. While we will do our best to guide and offer our industry expertise on this, if we feel that your Boutique is not fulfilling these standards, we reserve the right to remove your Boutique from Boutique100.
PRICING
All Item prices listed on Boutique100 are inclusive of VAT. Please ensure this is the case when assigning a price to an Item.
It your responsibility to ensure that the price of a published product is the intended sale price. Any errors in pricing at the time of Publishing where the item has been purchased by a customer must be mediated by you the boutique.
DELIVERY
Delivery will be selected by the customer based on the delivery options offered by you the boutique at the time of publishing the product. The cost of which will be added to the order total at the time of checkout.
For security the delivery should be tracked and insured. The tracking reference updated on Boutique100 once the item is set to dispatched in the Boutique dashboard.
FULFILMENT
A notification will be sent to you the Boutique informing you of a sale. This notification will be done through email. Items sold must be dispatched to the customer in line with the delivery type selected at checkout.
When packaging an order you must print and include the Delivery Note detailing the items you are including in the box. This can be done through the Boutique dashboard for your boutique.
SALES & PROMOTIONS
In the interest of promoting traffic sales on the site, we reserve the right to offer customers, promotional discounts e.g. for first time customers and prompting returning trade. We will run sales in line with industry standards of seasonal sales. We will inform you at the start and the end of the sale period, requesting you review prices of current stock and suggesting percentage decrements. These decrements are not mandatory.
RETURNS & REFUNDS
You will accept returns based on the policy selected at the time of creating your boutique. If you have provide a returns service and receive an item outside of the allowed dates, it is at the discretion of you the boutique if you accept this return or not. Returns should be processed within three days of receipt of the item by updating the status of the return Return Accepted / Return Rejected through your Boutique Dashboard. Returns that are accepted, you will need to refund the customer the full amount paid for the item. If you feel that the condition of the returned item is not the original condition as when you shipped it to the customer then you have the possibility to reject the return.
COST OF RETURNS
In the event of a return we will reimburse you the commission changed by Boutique100.
CUSTOMER SERVICE
Typical customer service interactions are calls and emails relating the status of an order or queries in relation to returns or refunds or payments. You will fulfil this role on behalf of your Boutique. For any customer enquires you will be required to respond within 24hrs. In the event of a dispute, Boutique100 will be available to mediate, but accept no responsibility for irresolvable disputes. If there are a number of ongoing complaints relating to your Boutique, we Boutique100 reserve the right to remove your Boutique from the Site. In the event of technical issues prohibiting you from completing a required action on the site, please contact us directly through the customer service number or via email.
OUR FEES & PAYMENTS TO YOU
We Boutique100 will charge a comission of 7%. We keep our commission rates competitive because we are industry experts with the IT knowledge and hence manage to keep our workforce low and highly skilled. Our fee includes a 1% donation to charity. Our fee also include the fee we in turn pay to our payment providers STRIPE / PAYPAL. We make payments to you once the return period on an item has cleared. Your earning totals can be reviewed on your Boutique dashboard and we will also send you an email statement for each item sold. For lasger or high value items Boutiques or commission rate can be negotiated to do so email us on hello@boutique100.com.
The general Terms and Conditions of Sale detailed below govern the contractual relationship between the Boutique (hereafter also referred to as You or the Boutique) and Boutique100 (hereafter also referred to as We or the Website), belonging to the company Boutique100, Registered under the Registration of Business Names Act, 1963 Business number 683600. Both parties accept these Conditions unreservedly. These general Conditions are the only conditions that are applicable and replace all other conditions, except in the case of express. written, prior dispensation. We maintain that, by accepting these terms you have read and do unreservedly accept our terms and conditions of selling through Boutique100. These Terms and Conditions are important to you and Boutique100 as they are used to protect your rights as a valued member and our rights as a business. Changes to the Terms of Service and the Website is a work in progress, and as such things may change, be added or be taken away. We reserve the right to update the Website and these Terms of Service from time to time. Any updates to these terms and conditions will be notified to you the Boutique along with a request to accept the amended terms and conditions. In the absence of a response your continued use of Boutique100 following the publishing of updated Terms of Service will be taken to mean that you have read and agree to the changes.
REGISTRATION
When registering a Boutique on Boutique100 it is necessary to provide contact details, namely contact telephone number, mobile number and email address. We will share these contact details on the Website visibly to customers who may choose to directly contact the boutique.
STOCK
As a Boutique on Boutique100 it is your responsibility to :
1. Ensure the authenticity of the stock Only 100% authentic products are allowed on Boutique100. It is your responsibility to ensure products are authentic. Please consider when adding products to Boutique100, the brand of the item is in line with the site intention of the site, which is to stock quality pre-owned designer items or high quality vintage & antique furniture. It is your responsibility to ensure any descriptions give when selling match the actual condition of the item. True and accurate descriptions will minimize the number of returns.
2. As a Boutique you should always have at least six items published on the site. Our thinking is that you have a greater vested interested in the success of the Business with more than one or two pieces, now and then. In order for Boutique100 to run well it needs to be part of your day to day activities relating to you own Boutique. It also means a greater level of stock across the site, which as is key to our partner success. If you are not fulfilling this minimum stock requirement, we reserve the right to remove your boutique from Boutique100.
PUBLISHING
When selling items on Boutique100 it is your responsibility to ensure all details on the product are true and accurate to the quality and condition of the product. Item descriptions should be clear and detailed. Images should be high resolution and in line with the high quality presentation of the site. While we will do our best to guide and offer our industry expertise on this, if we feel that your Boutique is not fulfilling these standards, we reserve the right to remove your Boutique from Boutique100.
PRICING
All Item prices listed on Boutique100 are inclusive of VAT. Please ensure this is the case when assigning a price to an Item.
It your responsibility to ensure that the price of a published product is the intended sale price. Any errors in pricing at the time of Publishing where the item has been purchased by a customer must be mediated by you the boutique.
DELIVERY
Delivery will be selected by the customer based on the delivery options offered by you the boutique at the time of publishing the product. The cost of which will be added to the order total at the time of checkout.
For security the delivery should be tracked and insured. The tracking reference updated on Boutique100 once the item is set to dispatched in the Boutique dashboard.
FULFILMENT
A notification will be sent to you the Boutique informing you of a sale. This notification will be done through email. Items sold must be dispatched to the customer in line with the delivery type selected at checkout.
When packaging an order you must print and include the Delivery Note detailing the items you are including in the box. This can be done through the Boutique dashboard for your boutique.
SALES & PROMOTIONS
In the interest of promoting traffic sales on the site, we reserve the right to offer customers, promotional discounts e.g. for first time customers and prompting returning trade. We will run sales in line with industry standards of seasonal sales. We will inform you at the start and the end of the sale period, requesting you review prices of current stock and suggesting percentage decrements. These decrements are not mandatory.
RETURNS & REFUNDS
You will accept returns based on the policy selected at the time of creating your boutique. If you have provide a returns service and receive an item outside of the allowed dates, it is at the discretion of you the boutique if you accept this return or not. Returns should be processed within three days of receipt of the item by updating the status of the return Return Accepted / Return Rejected through your Boutique Dashboard. Returns that are accepted, you will need to refund the customer the full amount paid for the item. If you feel that the condition of the returned item is not the original condition as when you shipped it to the customer then you have the possibility to reject the return.
COST OF RETURNS
In the event of a return we will reimburse you the commission changed by Boutique100.
CUSTOMER SERVICE
Typical customer service interactions are calls and emails relating the status of an order or queries in relation to returns or refunds or payments. You will fulfil this role on behalf of your Boutique. For any customer enquires you will be required to respond within 24hrs. In the event of a dispute, Boutique100 will be available to mediate, but accept no responsibility for irresolvable disputes. If there are a number of ongoing complaints relating to your Boutique, we Boutique100 reserve the right to remove your Boutique from the Site. In the event of technical issues prohibiting you from completing a required action on the site, please contact us directly through the customer service number or via email.
OUR FEES & PAYMENTS TO YOU
We Boutique100 will charge a comission of 7%. We keep our commission rates competitive because we are industry experts with the IT knowledge and hence manage to keep our workforce low and highly skilled. Our fee includes a 1% donation to charity. Our fee also include the fee we in turn pay to our payment providers STRIPE / PAYPAL. We make payments to you once the return period on an item has cleared. Your earning totals can be reviewed on your Boutique dashboard and we will also send you an email statement for each item sold. For lasger or high value items Boutiques or commission rate can be negotiated to do so email us on hello@boutique100.com.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.boutique100.com (the Site).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your location, device type and navigation activities i.e. pages visited through the site. This information is anonymous in that it does not identify individuals and collected through google analytics. We refer to this as Profile Information
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as Order Information.
When we talk about Personal Information in this Privacy Policy, we are talking both about Profile Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; We use the Profile Information that we collect to help us screen for potential risk and fraud and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
As mentioned we use Google Analytics to help us understand how our customers use the Site. We do not use demographics e.g. Customer age / interests etc as part of this service and hence do not share personal information.
You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
We currently do not do any behavioral advertising.
DO NOT TRACK
Please note that we do not alter our Sites data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
MINORS
The Site is not intended for individuals under the age of 16.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@boutique100.com
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your location, device type and navigation activities i.e. pages visited through the site. This information is anonymous in that it does not identify individuals and collected through google analytics. We refer to this as Profile Information
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as Order Information.
When we talk about Personal Information in this Privacy Policy, we are talking both about Profile Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; We use the Profile Information that we collect to help us screen for potential risk and fraud and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
As mentioned we use Google Analytics to help us understand how our customers use the Site. We do not use demographics e.g. Customer age / interests etc as part of this service and hence do not share personal information.
You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
We currently do not do any behavioral advertising.
DO NOT TRACK
Please note that we do not alter our Sites data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
MINORS
The Site is not intended for individuals under the age of 16.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@boutique100.com